If you’re a landlord, you know that tenant maintenance issues can quickly feel like a full-time job — whether it’s a late-night leak, a broken appliance, or the constant coordination of vendors. At VP Property Management, we’ve built a system that takes this stress off your plate, keeps tenants happy, and protects your investment.
Here’s a behind-the-scenes look at how we manage tenant maintenance — efficiently, transparently, and with your bottom line in mind.
📲 Step 1: All Requests Go Through Our Online Portal
We use AppFolio, a professional-grade property management system that allows tenants to:
Submit maintenance requests 24/7 through their tenant portal
Include photos, notes, or videos for faster diagnosis
Automatically trigger a work order in our internal system
For additional support, tenants can also reach us via text or email. And in the case of emergencies (like water leaks or no heat in winter), we provide a dedicated phone line that’s monitored 24/7.
No matter how a request comes in, it’s immediately prioritized based on urgency.
🚨 Emergency vs. Non-Emergency: How We Prioritize Issues
At VP, we triage requests quickly:
Emergencies (e.g., flooding, broken heat in winter, security issues) → addressed immediately
Non-emergencies (e.g., dripping faucet, appliance issues) → usually handled within 24–48 hours
If a problem can’t be fixed on the spot, our team coordinates follow-up appointments and ensures no issue gets lost in the shuffle. Everything is tracked and visible in the system.
🔧 In-House Maintenance = Faster, More Affordable Service
Roughly 90% of maintenance requests are handled by our trusted in-house maintenance team. That means:
Faster turnaround time
Lower costs (no third-party markup)
Technicians who know your property
For more complex or specialized repairs — like HVAC, plumbing, or roofing — we work with a vetted network of local professionals. For repairs over $500, we typically collect multiple bids, giving landlords the ability to choose the best option based on budget and scope.
This approach ensures transparency, accountability, and control for our property owners.
💬 Clear Communication at Every Step
Communication is where many property managers fall short — but at VP, it’s a core part of our system.
Here’s how we keep everyone in the loop:
Every work order is tracked in AppFolio, from submission to completion
Landlords can view all work orders and request updates at any time
After-hours emergency calls are transcribed for documentation
All communication is logged in writing via text or email
No guesswork. No surprises. Just clean, documented communication.
✅ Post-Repair Follow-Up: Holding Ourselves Accountable
Once a repair is completed, we don’t stop there.
We follow up with tenants to confirm the issue was resolved — and often send a quick satisfaction survey. This helps us:
Ensure the tenant experience stays positive
Identify recurring problems
Keep our maintenance team accountable
If an issue resurfaces, we don’t just patch it. We investigate the root cause and take steps to prevent it from coming back. That’s how we protect your property — and your long-term ROI.
🛠️ Our Maintenance Philosophy: Proactive, Professional, & Precise
At VP Property Management, maintenance isn’t just about fixing what’s broken. It’s about:
Protecting your asset
Preserving tenant satisfaction
Preventing long-term damage
Reducing costly turnover
By combining fast response times, expert coordination, and data-backed systems, we turn one of the most stressful parts of owning rental property into a hands-off process for landlords like you.
Want Maintenance Off Your Plate?
Whether you own a single-family home or a small multi-family in Kansas City, VP Property Management can help you:
✔️ Respond faster to tenant issues
✔️ Avoid costly maintenance surprises
✔️ Keep your property in excellent shape
✔️ Maintain positive tenant relationships
📞 Schedule a Free Consultation
📍 Serving Kansas City, Overland Park, Lee’s Summit, Waldo, Brookside & surrounding neighborhoods
